Customer RMA Form

Please make sure your return meets the requirements below before completing this form.

Please fill in the details below. Field's marked with a * are required.

Your details

First Name *
Last Name *
Company
Address 1 *
Address 2
Address 3
County
Post Code *
City *
E-Mail *
Fax
Telephone *

RMA details

Invoice Number *
Product Name
Product Serial #
Reason For RMA	...Please Select Defective Product Incomplete Product Damaged Product Double Shipment Customer Error Wrong Sale Other
Fault Description
Submit RMA

Returns and Refunds Policy

If you would like to return an item please complete the above form. You will then receive an email containing your RMA information. Print and send a copy of this with your returned item(s) proving it meets the following criteria:

1. Faulty goods must be returned as sold, IE in the original packaging with all components and accessories.
2. Goods ordered in error must not be opened and may be subject to a handling fee.
3. Goods must be returned to our Returns Department within 7 days from completing the RMA form. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
4. Any free gifts, or bundled items delivered with the products must also be returned.
5. In the event of an authorised return without the original packaging, One Stop Pc Shop reserves the right to apply a re-stocking fee.

Please do NOT return any items until you receive a confirmation email containing an RMA number and return address.

Please note you must organise the return of any unwanted items at your expense.